Through this blog, we will spotlight Otterbein students who are engaging in internships and professional experiences in a variety of industries and geographic locations. We will also share tips and advice on searching for internships and making the most of internship experiences.

Friday, March 28, 2014

Chelsea Gilman '14 - Columbus Clippers

Name: Chelsea Gilman
Class Year: 2014
Major: Sport Management
Hometown: Milford, OH
Internship Organization: Columbus Clippers
Location: Columbus, OH

Internship Responsibilities:
I was a Front Office intern for the Columbus Clippers, Triple-A affiliate of the Cleveland Indians. My responsibilities include a wide variety of tasks, some of which include ticket sale processing, sponsorship activation, group outing organization, on field promotions, policy enforcement, crowd control, etc. I had the opportunity to sharpen many necessary skills for success during my time with the Clippers such as problem solving, delegation, customer service, collaboration, leadership, and organization. In the pre-season, I assisted with the assembly of season ticket holder packages. These included all tickets and promotional information for the entire season, as well as advertisements from our sponsors and a token of our gratitude. As the season began, we were assigned to different areas of the ballpark to assist with large party check-ins, answer customer questions, enforce policies, and offer our service for any needs of the full time staff members in our area. Each home stand we rotated to a new location, performing new tasks and interacting with different staff members. The rotations included guest services, the merchandise store, all entrance and exit gates, the club patio, the promotions team, the Tansky VIP table, the ticket office, kids club birthday parties, and media relations.

What I Learned:
Through my experiences, I have learned all about what happens behind the scenes in order for even the small aspects of a sporting event to take place. Much more detail than I ever imagined goes into assuring all processes will run smoothly. No matter how small a task may seem, it is crucial that it is performed effectively and efficiently to assist fellow team members. Overall my experience was extremely worthwhile, allowing me to access many different departments and find that my passion lies within marketing and promotions for a minor or major league baseball team.

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